We stand behind the quality of our smartphones. Here is what you need to know about our returns and hardware exchange guarantee.
7-Day Return Guarantee
If a smartphone purchased from ScrinHouse develops an unlisted hardware defect (such as display issues, audio faults, cellular connectivity failure, or charging port defects) within **7 days of delivery**, you are eligible for a replacement, swap, or a full refund.
Conditions for Return
To be eligible for a return or swap, the device must satisfy the following conditions:
Must show no new signs of user-inflicted physical damage (cracks, dents, deep scratches).
Must show no evidence of liquid exposure or water damage.
Must be returned with any included accessories, boxes, and chargers that arrived with it.
Must have all personal iCloud, Google, or passcode locks completely removed.
Must display the original IMEI serial number matching your order receipt.
How to Initiate a Return
Step 1: Contact Support Email our support team at returns@scrinhouse.com or call us at +233 50 123 4567. State your Order ID and describe the hardware issue.
Step 2: Pickup Scheduling Our dispatch team will schedule a pickup rider to collect the device from your address. The diagnostic inspection is completely free of charge.
Step 3: Verification & Refund Once our technical workshop verifies the device issue, we will issue a replacement model or initiate a Mobile Money / Bank card refund within 48 hours.